How can we help?

Contact Us

Email contactus@xentarai.com and we will get back to you. Please include your device and OS version, the app version (shown in the app under Help), and a short description of what happened. Screenshots help.

Resuvia is built by XentarAI Inc., a company incorporated in Canada.

Getting Started

How do I run my first analysis?

Upload your resume as a PDF, paste a job posting URL or the job description text, enter the role you are targeting, and Resuvia returns your ATS score, keyword gaps, and improvement suggestions in seconds. No account is required to get started.

My PDF was rejected. Why?

Resuvia accepts PDF files between 1 KB and 10 MB. Password-protected or encrypted PDFs cannot be read and are rejected, as are PDFs containing embedded scripts or attachments. If your resume is in Word format, export it to PDF and try again.

The job posting URL will not load.

Some job boards actively block automated access. If a URL cannot be retrieved, switch to paste mode and paste the job description text directly — the analysis is identical either way.

Signing In

I forgot my password.

On the Sign In screen, tap Forgot password? and we'll email you a 6-digit verification code — never a link to click. Enter it in the app to set a new password. If you originally signed in with Google or Apple, there is no password to reset — use that same sign-in button instead.

It says an account already exists with my email.

That address is already registered, so signing up again will not create a second account. Choose Sign In, or use Reset Password from the same prompt if you don't remember your password.

My verification code never arrived.

Check your Junk or Spam folder first. If you typed the email address wrong during sign-up, the app's verification screen has a "Wrong email? Change it" link to fix it. Otherwise, wait a minute for the resend cooldown to clear and tap Resend code.

Scores and Results

What is the ATS score?

Most large employers filter applications through an Applicant Tracking System before a recruiter reads them. Your ATS score estimates how well your resume matches the specific job posting you provided, based on keyword coverage, relevant experience, skills, and formatting. It is guidance to help you improve your resume — it is not a prediction of whether you will be hired, and it is not affiliated with any employer's actual ATS.

Why did my score change for the same resume?

Your score is calculated against the job description you supply. The same resume will score differently against different roles — that is expected and is the point of the tool.

Pro Subscription and Billing

What does Pro include?

Pro raises the daily analysis limit to 20, adds unlimited PDF and DOCX downloads, 20 AI Career Roadmap and interview Q&A generations per day (vs. 1 free), a higher job search quota (60 vs. 15 searches per day), priority AI models, and removes ads. The free tier includes one analysis per day and one resume plus one cover letter download per day. All 19 resume templates (including regional CV formats), the Resume History Vault, and Resume Refine are free for everyone — Refine shares the same daily analysis quota as a regular analysis.

Pro is a subscription billed at $9.99/month or $89.99/year (currently 50% off, limited time) on Google Play; App Store pricing will be announced at iOS launch. Prices are shown in your local currency before purchase.

What are credit packs?

Credit packs are one-time, non-subscription purchases that add to your daily quotas: +3 Analyses, +5 Resume Downloads, or +10 Cover Letter Downloads, each $0.99 on both stores. They're processed through the App Store or Play Store like any other purchase — see the refund guidance below.

How do I cancel my subscription?

All billing is handled by the app store you purchased from — we cannot cancel a subscription on your behalf.

• iOS: open Settings on your device, tap your name, tap Subscriptions, select Resuvia, then tap Cancel Subscription.
• Android: open the Google Play Store, tap your profile icon, tap Payments & subscriptions, then Subscriptions, select Resuvia, and tap Cancel subscription.

Cancelling stops the next renewal. You keep Pro access until the end of the period you already paid for. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period.

How do I request a refund?

Refunds are issued by Apple and Google, not by XentarAI. On iOS, use reportaproblem.apple.com. On Android, request a refund through the Google Play Store order history. If the refund concerns a bug on our side, email us and we will support your request.

I paid but Pro did not activate.

Purchases are verified against the app store, which can occasionally lag. First, confirm you are signed in to the same account you purchased with, then reopen the app. If Pro still does not appear after a few minutes, email us with your store receipt and we will restore it.

Privacy and Data

Is my resume uploaded to your servers?

No. Your resume file is never uploaded. PDF parsing happens on your device, and the file is stored locally in the app's private storage encrypted with AES-256-GCM. To produce your analysis, the extracted text of your resume and the job description are sent to our AI providers over an encrypted connection, processed transiently, and not retained or used to train models. Full detail is in the Privacy Policy.

How do I delete my account and data?

In the app, go to Settings → Profile → Delete Account. Deletion requires a one-time code sent to your email, and is immediate and irreversible. You can also request deletion from the web at our account deletion page, which is processed within 30 days.

How do I opt out of analytics?

Open Settings → Account Preferences → Privacy & Consent in the app and withdraw consent at any time. Users in the EU, EEA, UK, Switzerland, Brazil, and Canada are asked to opt in before any analytics or crash data is collected.

Still stuck?

Email contactus@xentarai.com with your device, OS version, and app version, and we will help. For legal terms, see the Terms of Use and the Privacy Policy.